Senior care homes face growing pressure to balance quality care with time-consuming communication demands from residents’ families. Current methods like calls, emails, and paper-based updates can consume up to 60% of staff time, often leaving both staff and families dissatisfied. Discover how Meighen Health Centre—LTC and Retirement Residences, owned by the Salvation Army, implemented a resident and family portal to enhance operations, reduce complaints, and achieve high satisfaction among residents, families, and staff.