Ontario’s seniors’ care faces increasing pressure and complexity, which puts immense pressure on staff. Dr. Caroline Brookfield, a veterinarian with decades of experience in high-stakes environments, brings a unique perspective on the emotional toll of uncertainty. Drawing on her own experience as a daughter navigating the care of her own elderly parents, she relates to the challenges facing many Ontario families. This session explores the impact of everyday creativity for resilience, and ambiguity tolerance, empowering staff with the confidence and skills to thrive in uncertainty.