Liane is passionate about making a difference and helping others, but most particularly those living, working and family members in LTC. She has 20 years of experience of working in a LTC home as a Resident and Family Services Coordinator, helping support residents and families as they transitioned into LTC. Part of her role was being the Staff Liaison for the home’s Family Council. Her years of experience helped her to develop great skills in communicating with and supporting families, residents and staff in LTC. Liane holds a background in Social Work. She is also Pieces and Ufirst Trained. She is a certified Gentle Persuasive Approach Coach through Behavioural Specialist of Ontario. Through the years she has gained knowledge, experience and training in Palliative Care, Customer Service and Person Centred Care Approach. Throughout her career in LTC she has been involved in Strategic Planning, Goal Planning, Accreditation and Ministry Compliance. In her personal life, Liane loves to spend time with her family creating memories. She enjoys listening to music and watching home improvement shows, providing her husband of 31 years with a lengthy to do list.