Wednesday, March 25, 2026
2:00 PM - 2:45 PM
Leonard Cohen Ballroom
Name
Beyond Pilot Projects: Harnessing LEAN Leaders for Continuous Quality Improvement
Description
Kindera Living embarked on a quality journey by making a significant investment in its leaders through extensive LEAN Healthcare training to drive operational and clinical transformation. This session examines how this systematic approach, spearheaded by trained key leaders of the homes achieved standardized, high-quality, person-centered care across 11 senior living homes. It will showcase scalable initiatives born from multiple site-level LEAN projects that enhance efficiency, champion culture change, and ensure compliance. Attendees will gain insight into how empowering leaders with process improvement methodologies drives measurable improvements in resident outcomes and organizational excellence.
Speakers
Alicja Bidzinska, Vice President of Clinical Services, Kindera Living
John Whelton, Vice President, North America, Leading Edge Associates
Peter Martins, Lean Trainer and Consultant, Leading Edge Associates
Maria Biasutti, BASc, RD, President and Owner of Orange Lily Group, Dietary Consultant for Kinderaâ„¢ Living
Victoria Hoben, Quality Improvement Coordinator, Anson Place Care Centre
John Whelton, Vice President, North America, Leading Edge Associates
Peter Martins, Lean Trainer and Consultant, Leading Edge Associates
Maria Biasutti, BASc, RD, President and Owner of Orange Lily Group, Dietary Consultant for Kinderaâ„¢ Living
Victoria Hoben, Quality Improvement Coordinator, Anson Place Care Centre