Penny Gagnon, M.A. serves as Chief Advisor for CARF Canada, bringing nearly two decades of executive leadership experience in the health and human services sector. Her expertise spans person and family-centred care, organizational excellence, performance-based quality systems, and community engagement. Grounded in the belief that quality emerges through listening, learning, and collaboration, Penny is deeply committed to elevating community voice, fostering belonging, and building authentic partnerships across the circle of care. She champions trust, respect, and shared responsibility as foundations for aligning organizational practices with community strengths and needs. Throughout her career, Penny has shaped strategic initiatives at local, provincial, and national levels, advancing evidence-informed, values-based approaches that honour lived experience. Her leadership and board service across multiple associations reflect her passion for transformation, continuous learning, and cultivating resilient organizations that place people and relationships at the heart of quality.