I have dedicated nearly 20 years to the long‑term care sector, gaining hands‑on experience across front‑line care, clinical practice, operational leadership, and executive roles. Beginning my career as a Personal Support Worker, allowed for me to build a strong foundation in direct resident care before progressing into the role of a Registered Practical Nurse, further strengthening my clinical knowledge and judgment of resident needs. Through my subsequent experience in various leadership roles, including Executive Director and LTC Consultant, I have developed a comprehensive lens on potential issues and risk mitigation. This progression has provided me with a well‑rounded, holistic perspective on potential operational and clinical challenges, along with practical experience in identifying, managing, and mitigating risk. I value strong relationships, collaboration, and open communication, believing that clarity and trust are essential to sustainable improvement and remaining calm when chaos calls!